Rolfe East Acton and Sherborne win Gold in 2025 British Property Awards in mystery shop

Rolfe East branches in Acton W3 and Sherborne have once again proven their commitment to excellence, both winning Gold in the 2025 British Property Awards. This latest recognition adds to an impressive record, with the Acton branch also holding the Gold Winner Estate Agent in W3 titles from 2019, 2022 and 2023 and Sherborne for the sixth successive year.

Both teams performed outstandingly throughout the extensive judging period, which included being mystery shopped, and placed a strong emphasis on outstanding customer service standards. Their consistent dedication to providing a first-class experience for clients has now earned these branches a place on the shortlists for a number of other national awards, to be announced later this year.

The British Property Awards offer estate agents across the UK an invaluable opportunity to benchmark their service against local, regional and national competitors. Agencies that go the extra mile and consistently deliver outstanding customer service are recognised through these prestigious accolades, which serve as a beacon of quality and integrity within the property industry.

James Williams, Branch Manager, Rolfe East Acton, says:

“We are truly delighted to be awarded this prestigious award again all down to our fantastic team who put customer service at the heart of our business and our wonderful clients and community for their support.”

Laurence Truett, Managing Director, Rolfe East Sherborne, says:

“Winning the Gold Award for six years in a row is an outstanding achievement considering we opened in Sherborne less than 10 years ago. We have also sold more properties so far in 2025 than any other agent covering Sherborne based on Rightmove Plus figures. Thanks must go to our dedicated team and loyal customers for their continued support of our agency.”

Robert McLean, from The British Property Awards, adds:

“Our awards have been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure that we have the most inclusive awards. Our awards have also been designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition.”

The British Property Awards are free to enter, ensuring inclusivity and fairness. On average, over 90% of eligible estate agents are judged at the local level. Each branch is mystery shopped and assessed against a detailed set of 25 criteria, designed to provide a balanced and comprehensive overview of their performance across multiple platforms, scenarios, and time periods.

With yet more accolades under their belts, Rolfe East, Acton, and Sherborne continue to reinforce their reputation as leading estate agents in West London and Dorset, committed to excellence, integrity and customer satisfaction.

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