There are, however, some examples where the new “online” way of business has had an effect on customer experience. When things go wrong, often the first thing we want to do is talk to a real, knowledgable person who will be able to solve the problem.
A recent survey found that many clients buying or selling a house prefer to communicate with an estate agent face-to-face. We think this is an important part of a range of communication methods that a modern estate agent should have as part of their skill-set. We recognise that communication through each stage of the buying and selling journey is crucial, and that the best way to get in touch will vary depending on the client and the situation.
Being able to set foot in a physical office and talk to your estate agent is reassuring and gives you peace of mind during what can be a tense time. This is considered particularly important as the stakes are high whether buying or selling a home. Having said that, sometimes it just makes sense to drop clients an email, text message or phone call.
Property transactions in the UK involve plenty of paperwork, surveys, and interactions between different parties. Things don't always go exactly to plan, and this is where it really does help to have an independent, local expert on your side, so that you have the best chance of things going smoothly!
Pop in to one of our offices and have a chat; we'd love to help out with whatever your property needs are!